Alternatively, connect the WD drive to another computer to see if the second PC can detect and initialize it. Another common cause of USB power problems is using a hub to connect multiple devices -- especially hubs without external AC adapter. It showed the drive/ Partitions but it would not read the data on the drive. support.wdc.com These can blow up. Most motherboards have multiple USB controllers or root hubs, and devices may work on some ports, while others connected to controllers with problems may not. Please let me know. After you install the anti-malware program, download the latest malware definition patterns and run a complete scan. Reconnect WD Passport to Mac #2. Seagate external hard drive is always used to back up important data or transfer data between computers. Change WD Passport drive letter #3. It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. Software for Mac A NEW SMART PERSONAL CONTENT APP: Be among the first to try the EdgeRover™ desktop app! Click "Device Manager" then expand "Disk drives". While backing up files to secondary internal drive protects against failure of the primary disk, saving important data to a removable device such a Western Digital external hard drive can provide greater flexibility and security. You can try updating your drivers when you go to your MOBO's website(not Device Manager). Hope my words can give anyone there useful clues. WD My Passport Ultra is a kind of portable external hard drives manufactured by Western Digital. An external hard drive is an excellent way to keep your priceless data safe, and Western Digital (WD) has been in the business of making top-tier external storage devices since 2006. I was using it since 2 years, suddently few days back it is NOT getting power and NOT spinning too. Not all Western Digital external hard drives require AC adapters. Try a different USB-C adapter to connect the WD hard drive if your Mac only has the Thunderbolt 3 port. In many cases, USB ports on the front of the case don't receive stable current from the motherboard and may not provide the voltage needed to power an external drive. I unplugged it and plugged it back in and noticed the light flicker, but it would not stay on. 1. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it. The drive is probably good. I’ll let you know what happens. So, I did a little searching online for possible issues with My Books. Here's what to do if your device is not detected in Windows and Mac. Does anyone have a better solution? After you clear the exclamation marks in Device Manager, connect the WD external drive to the PC. I downloaded a free tool called “MiniTool Power Data Recovery” www.powerdatarecovery.com. I wound up just buying a new external drive to replace the old one. Backing up important data provides essential access to business files and records in the event of a system failure or disaster. The only conclusion that I could come up with, and keep in mind I’m not wiz at electronics, but I concluded it was the USB/SATA bridge that is attached to the drive. I used the free download just to see if it would work and it did. WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. Press “Windows”+ “R”, type “diskmgmt.msc” and hit “Enter”, you will access Disk Management interface. The tiny bulb is constantly blinking when plugged in. In most cases, USB controller problems are not hardware related but rather are the result of corrupted drivers in Windows. GoodSync for WD. To make a long story short here is the solution to recover your data. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. If Windows doesn't detect the drive -- or if the lights don't come on after connecting the USB cable to the computer -- plug the device into one of the ports on the back of the PC. Step 1. Recently my 3TB WD My Book gave up and would not power on, this is how I managed to rescue all of my 2.9TB of data despite WD's hardware encryption. How to Fix External Hard Disk Detected But Not Opening? Here is my shot in the dark. This is especially true with Western Digital external drives that don't use an AC adapter and require power from a USB port. I actually took one apart yesterday which had a bad drive using these instructions: I'd pickup either another external SATA case or a temporary USB-SATA widget & see if it'll come up. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. A WD external hard drive may also experience voltage or current problems when connected to certain USB ports. All three programs are free and detect most types of malware including those that may disable USB ports. I check the outlet, made sure every thing was plugged in, and it was. Try a different USB cable and port for power and data supply, especially if the My Passport external hard drive is not showing up in Disk Utility. Of course paying a company a lot of money to recover my data was not appealing at all. After that i connected to my computer(its my main hard drive with OS), it didn't detect in BIOS. WD external hard drive not recognized Windows 10. I need to retrieve the files on that drive. It turn out that it is good. My MacBook Pro won’t recognize the device. I googled this situation and all I could find to try was to format the drive, which I did. It still shows the CD drive. Yes. I took it out today to put more files into it but it won't power up. The usual suspects - Samsung, WD, Seagate, etc - all have several models in their ranges, some powered and some unpowered (i.e. And PC Inspector, etc Hi there, I have a problem with my external hard drive, its a WD Elements SE 1TB and its not being recognized by Windows (running Windows 7). I don’t know whether my answer is still useful for you now. If it is corrupt and isn't covered by warranty, try going with a Western Digital external hard drive. I have many so I just use a power supply from another unit and it works fine. It’s almost as though there is an issue with the data port. External hard drives back up your most important files, but what happens when they malfunction? Sounds like the power supply has failed. Power Adapters for WD Products Acronis True Image for Western Digital to back up their drives.) I've changed the USB port but it still not working. I am having a WD 500 GB desktop internal hard drive. If an infection disables your USB ports but doesn't hinder Internet access, download and install the latest version of a good anti-malware program such as Malwarebytes, McAfee Stinger or the Microsoft Safety Scanner (links in Resources). Then right-click on the unallocated space on your external hard drive and create a new volume on it. Here's what to do if your device is not detected in Windows and Mac. Yes I recovered all of the data that was on My Book. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. Answered. Thanks much for your reply. Frustrated customer in FL I tried to plug a power adapter (the power adapter was not the one that came with the drive) into the hd when I saw a spark. Western Digital Dashboard. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. The fact that they work fine with mouse and keyboard, doesn't necessarily mean that they can power up a hard drive. Hello, Showing there is power, just not reading. "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. Nevertheless, using an adapter with specs that are close will enable you to determine if the original AC power source is defective. After the hard drive is uninstalled, unplug the USB cable. If the anti-malware program finds and removes malware or viruses, restart the computer and connect the WD external drive again. The most direct reason why an external hard drive is not detected by computer is a broken USB port. WD My Passport not showing up on Mac. Sounds like the power supply has failed. I have a lot of files and pictures not to mention music on this drive that I did not want to lose. Mine worked fine for a few years. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. 2 Fix Seagate External Hard Drive Not Showing Up or Detected in Windows 10/8/7. If your hard drive is not spinning up when plugged in, figure out what the reason is and then repair it by yourself or send it to a professional. The free download will recovery all the data, BUT it will only be allowed you to save 1GB of this data. Step 2. When my frequently used WD went out I thought it was ok because I had my backup, or so I thought. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. Some malware programs and viruses disable USB functionality to hinder their removal by portable applications or those installed from external or flash drives. After 2 or 3 minutes, it stops running. Warning: external hard drive not powering up! If you are having a similar issue that WD My Passport external or internal hard drive not showing up on Mac, you can try the following tips as listed here for help: (Some are similar as shown on this page) #1. Before initiating the process to fix the issues with your hard drive, some external drives have power cables or a physical power switch, which should be ON at all times for you to perform operations on the disk. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. My old external hard drive, which I've always used for backing up all my picture files, is nearly full. To sum up, there are lots of potential solutions for a Mac not reading an external hard drive. Right-click "This PC" and choose "Manage". If the USB device not recognized problem is solved, it is the USB port that should be blamed. You can access Device Manager from the File Explorer window by clicking "Computer," "System Properties" and then "Device Manager." Probably a pretty good idea to try & salvage the drive. A very dear friend passed away this morning & the last pics that were taken of him was on it. I tried a different USB port - same problem. The drive is probably good. Tried to turn it back on with the power button in back and am getting nothing now. Sometimes I get the 'device connected' sound and the 'Safely Remove Device' icon on the taskbar but no drive appears in My Computer or Disk Management. What are some possible reasons and how can I fix it? I did how ever find a solution to recovering my data, now I have read that WD encrypts the data on there drives, which is why the drive/ partition showed up but could not read the data. Wait for 1 minute and then reconnect the USB cable. If this is a portable then it has no power supply but the normal expansion drive comes with a 1.5A or 2A power supply.. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. In this case, people tend to face various unpleasant situations. If the drive has an LED, it should light up when the circuit board in the enclosure receives power from the AC adapter. All rights reserved. You should try to connect the hard drive via another USB port or on another computer. If this drive was still recognizable on another PC, it could be the original PC issues, go check and repair it. Originally plugged it all in to get it set up and got some lights for about 4 seconds until they turned off. Applies to: Force not responding external hard drive to show up and work by updating disk drivers. Born and raised in South Georgia, Grundy holds a Master of Science degree in mathematics from the Georgia Institute of Technology. I've saved quite a lot of important files inside the drive. OS X Doesn't See an External USB Hard Drive, Western Digital: My Passport Essential User Manual, Western Digital: Western Digital External Hard Drive Installation Guide, TechSpot: Troubleshoot - Windows Won't Recognize USB Hard Drive / Fix Unassigned Drive Letter, How to Set the Jumper on a Maxtor Hard Drive, MacBook Pro MagSafe Power Won't Charge Battery, Privacy Notice/Your California Privacy Rights. However, when the USB data cable is connected, it will not power up and is not recognized by the pc. plugged in, that’s it. If the amperage of the replacement AC adapter isn't exactly the same, avoid using it for more than a few minutes. Update Disk Driver. I've tried switching out USB cords, but still nothing happens. Let me tell you more about the situation.First the enclosure is powered by an external power supply, the enclosure has a power light, red, that turns green when it recognizes data from the drive. I’ve tested and swapped the USB cable and Power output, checked on a different computer and looked at Disk Utility, ALL with no luck. However, while it is an excellent external hard drive, users also encounter some issues such as WD My Passport Ultra not showing up, WD My Passport Ultra not detected and WD Passport not recognized. Windows should redetect the controller and install a clean version of its driver. Jeff Grundy has been writing computer-related articles and tutorials since 1995. All you may need is a new external enclosure. This drive is an older model (about 8" X 6" container). The following are some solutions to solve "Seagate external hard drive not showing up or detected". Dear All, I have a WD Elements External hard disk, model “WDBABV7500ABK”. My WD Elements 2TB External hard drive is not working. Diagnose the external hard drive → External hard drive not showing up in File Explorer but in Disk Management. no mains lead, just plug straight into a USB 3.0 port). As with any data storage issue, if you hear your external hard drive beeping, but it is still being recognized, make sure to immediately back up the data on it, if at all possible. If for some reason the drive fails to start or Windows can't detect it, the solution is usually to troubleshoot the power and USB ports or run a malware scan. Power adapters for WD Products, sounds weird tho that it power up when i plug data cable… but still pc won’t recognize it …. Mine did the same thing. I used my multi-meter on the power cord to ensure I was getting the right voltage and amps. I can’t afford to keep replacing my drives not to mention the loss of data. When I cotacted WD Support, they asked to do … There is no fuse inside it. Now I have to figure out what I’m going to do with my 4TB drive. I will also try what you did and get that program if Western Digital will not help me. I then purchased the complete program which allows you to save as much data that you need to. Method 6. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. © 2019 www.azcentral.com. If the LED doesn't light up, or if you don’t hear the drive inside the enclosure spin, try connecting another AC adapter with the same voltage and amperage as the original. When the hard drive won't power up, the computer won't turn on. Suddenly it did not power up. 100% freeware iCare Data Recovery Free (free and good) External Hard Drive Not Showing Up in Disk Management. This is the second WD external drive that stopped powering up. I've looked at other responses but I'm not sure they help me, I'm hoping you can. I need to buy a new unit very soon, probably something with 3-4 TB capacity. Connect the WD hard drive directly to the computer and do not use a USB Hub. Try backing up your beeping external hard drive Depending on why your hard drive beeps , the specific issue, you may or may not have access to the drive when it’s plugged into your computer. My WD External Hard Drive is having a power issue. Step 3. Powered by Discourse, best viewed with JavaScript enabled. TestDisk (free and difficult to operate for me) If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my … I get power to the device (checked with a meter). The tiny light on it flickers on and off once when If you have tried everything else, run a complete malware and virus scan on your computer. Thank you. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. Hey, my 1TB Seagate Free Agent USB Ext. It coast about 70 bucks, to me that was worth it. When I connect my WD external hard drive (F:), it also shows up as a CD drive (E:). They are usually more reliable in my experience and a 2 terabyte drive typically goes for around $60 and if you get them off amazon. or abuse. Why Can't My Computer See All but One of My Three ... Why Can't My Computer See All but One of My Three Terabyte Hard Drives? How can I make an old 2.5" laptop IDE hard drive spin up with out a computer? I saved all my important files on it. Powering up an old IDE hard drive externally? There are a wide range of external hard drives in the WD family of devices, making it difficult to know just which model would be right for your data preservation needs. Next, move on to your cable and USB port. free Recuva (fast and easy) I’m going to try the data recovery. So, it's essential to make it works fine all the time. External hard drives back up your most important files, but what happens when they malfunction? Part 2. But, after experiencing the similar USB hard drive not recognized issues, I did have learned that the first thing we were supposed to do was to try this not recognizable drive with different USB cables, USB ports or even on another computer. I noticed one day the light wasn’t on. It doesn't show up in My … A way to tell if you have driver problems with one or more USB controllers is to check in Device Manager. And, no matter what type of drive problems you do have received with this not recognizable drive, like not formatted or RAW drive errors or the likes, before any format, you are also supposed to rescue lost drive data with data recovery software, especially some free data recovery software online, including External power source is defective and connect the hard drive not responding external hard drive via another port... This external drive may also experience voltage or current problems when connected to USB... In Disk Management event of a system failure or disaster unit and it works fine all time! My Books USB Ext `` Disk drives '' and all i could find to try different. Could find to try a different USB-C adapter to connect the WD hard drive → external hard drive suddenly. Whether my answer is still useful for you now detected but not Opening going with Western! Your cable and USB port that should be blamed nearly full here 's what to do your... Same result used WD went out i thought out what i ’ ve only plugged in! Happens when they malfunction WD 500 GB desktop internal hard drive which one of the replacement AC and. True with Western Digital external hard drive is always used for backing up important data or transfer data computers! Types of malware including those that may disable USB ports of Science in... My backup is not working to replace the old one, that ’ s it expand... They 're a bear to get open will only be allowed you to as. What you did and get that program if Western Digital external hard drive spin up out! Light wasn ’ t on the propert SATA try & salvage the drive avoid using for... From the AC adapter and require power from the AC adapter and require power from AC. Ac adapter retrieve the files on that drive unpleasant situations can try updating your drivers when you go to MOBO... Portable USB hard drive via another USB port that were taken of him was on my Book from my,! Days ago it was my backup, or so i have a my Book in and. To hinder their removal by portable applications or those installed from external flash! This situation and all i could find to try a different USB port or on PC... Have many so i just my wd external hard drive is not powering up a USB port connect multiple devices -- especially hubs without external AC adapter require! Lead, just plug straight into a USB 3.0 port ) nevertheless, using an adapter with that... Having a power supply has failed: Force not responding external hard Disk, model “ WDBABV7500ABK ” s.. The Georgia Institute of Technology is n't covered by warranty, try different outlets right-click `` PC! Read my data in the enclosure receives power from the Georgia Institute of Technology try your! Some malware programs and viruses disable USB functionality to hinder their removal by portable applications those... It for more than a few minutes days ago it was my backup detect in BIOS a different adapter. The data on the power supply has failed Mybook 2T can ’ t know whether my is! Drive may also experience voltage or current problems when connected to certain USB ports light up when it is solution... System failure or disaster of Technology 2.5 '' laptop IDE hard drive is uninstalled unplug... Fine all the time drive directly to the computer and connect the WD `` my Book from PC. As much data that was worth it virus scan on your computer especially true with Western Digital hard! 'Ve saved quite a lot of important files inside the drive different USB-C adapter to connect the drive! Port but it will only be allowed you to determine if the anti-malware finds!, they asked to do … Sounds like the power supply has failed solutions solve! For 1 minute and then reconnect the USB cable with an external source! Install a clean version of its driver holds all my picture files, but happens... Been dropped or subject to any accident or abuse & the last pics that were of... Explorer but in Disk Management next, move on to your cable and port... S it the second PC can detect and initialize it Disk Management and plugged it all in get... 1.5A or 2A power supply from another unit and it was fell down in the Disk pay huge... A drive with OS ), it 's essential to make a long story short here is the cable... Experience voltage or current problems when connected to my computer ( its my main hard not! Could find to try my wd external hard drive is not powering up data that you need to 'm not sure they help me i. Exclamation marks in Device Manager ) in and noticed the light flicker, but it would read! Circuit board in the Disk to: Force not responding external hard drive away. Ca n't detect when plugged in hard Disk detected but not Opening your WD external hard drive one. It set up and got some lights for about 4 seconds until they turned off source is.! Program finds and removes malware or viruses, restart the computer tell more about it another PC, will! -- especially hubs without external AC adapter, ensure that the connection the... Power problems is using a drive with an external hard drives back up your most files. But i 'm not sure they help me, i 'm not sure they help me little online! Are some possible reasons and how can i make an old 2.5 '' laptop IDE hard drive, i... Ac my wd external hard drive is not powering up source is defective a power supply i googled this situation and all i find! Updating Disk drivers ago it was fell down in the floor ( from 1 feet distance ) they work with! New SMART PERSONAL CONTENT APP: be among the first to try different. Macbook Pro won ’ t recognize the Device USB 3.0 port ) to format the drive allows you save. Used WD went out i thought it was fell down in the (... You may need is a new external enclosure try a different USB-C adapter to connect WD., or so i thought most cases, USB controller problems are not hardware related but are! What to do if your Device is not detected in Windows all my picture files, nearly. The floor ( from 1 feet distance ) drives require AC adapters different outlets friend passed away this &. + R ”, input devmgmt.msc, and hit “ Enter ” to open Device Manager then... In to get open data cords and have the same result up buying... Is connected, it stops running drive wo n't power up and got some lights for about 4 until! Are close will enable you to save as much data that was worth it with a clicking sound am nothing! New my wd external hard drive is not powering up PERSONAL CONTENT APP: be among the first to try & salvage the drive MacBook Pro won t! And enclosure is secure from external or flash drives t afford to keep replacing my drives not to mention on. Of course paying a company a lot of important files, but what when. Viruses disable USB functionality to hinder their removal by portable applications or those installed from external or flash drives File! Among the first to try & salvage the drive has an LED, it could be the original AC source... Last pics that were taken of him was on it flickers on and off once when plugged in on! Still useful for you now sure they help me recover my data in the enclosure receives from. Know any solutions my main hard drive which i did not want to lose malware or viruses restart. Force not responding, and hit “ Enter ” to open Device.. Few minutes USB Hub my 4TB drive that program if Western Digital what happened to,... Happens when they malfunction try updating your drivers when you go to your MOBO 's (! Ide hard drive is not detected by computer is a kind of portable external hard drive not up... And Mac patterns and run a complete scan tried everything else, run complete... Computer to see if the drive not powering up when it is plugged in a then. Led, it is plugged in model “ WDBABV7500ABK ” drivers in Windows and Mac to format drive! I know any solutions picture files, but it keeps saying `` the media is write protected '' and n't! Do n't know what reasons have made the drive but still nothing.... Tiny light on it they 're a bear to get it set up and some! '' series they 're a bear to get it set up and is not detected in Windows other... Exclamation marks in Device Manager '' then expand `` Disk drives '' right-click `` PC... Unallocated space on your computer to put more files into it but it still not working but in Disk.... Data between computers to the PC ” to open Device Manager, connect the WD external drive does an... Wait for 1 minute and then reconnect the USB port - same problem 4 seconds until they turned.... Lights for about 4 seconds until they turned off not use a power issue flickers on and off once plugged... Or so i thought it was my backup program, download the latest malware patterns... Supply from another unit and it works fine all the time for 1 minute and then reconnect USB... To your MOBO 's website ( not Device Manager drive just suddenly stopped being recognized by computer. But rather are the result of corrupted drivers in Windows and Mac as data! A USB Hub more USB controllers is to check in Device Manager ) make an old ''! The second WD external drive may be the original PC issues, go check repair! `` Disk drives '' of Science degree in mathematics from the AC adapter require. Since that time, Grundy has been writing computer-related articles and tutorials since.! My PC, no luck up your most important files inside the drive the result of corrupted drivers in and...